Q: Why should I pick my furniture removalist through Moving Select?
A: Moving Select is a safe environment in which to choose a removalist. We have qualified all our removals companies, making sure they are professional and reliable businesses capable of looking after all of your removal needs. All companies undergo regular checks to ensure they are upholding our high standards of service.
Q: How early do I need to book a removalist?
A: For local moves it's best to book at least 4 – 8 weeks prior to your moving date. For interstate moves however, it is advised to book as early as possible to avoid missing out due to companies being booked out or unavailable. The more notice – the better the chance of securing your preferred date.
Q: Do I need to fill out an inventory list?
A: All Australian removalists require an inventory list in order to quote your move. Having an inventory list will help the removalists calculate the truck space needed for your move and provide you with the most accurate quotes.
Q: When will I hear back from the removalists?
A: Once you have confirmed that you wish to compare and select furniture removalists from our list of recommended companies and you have selected your preferred pricing category, you will then be sent the contact details of the removalists via email immediately. You can then call the companies yourself or wait for them to contact you. All companies will make contact within 5mins – 24hrs of you submitting your details.
Q: How do I choose between the different companies/price categories?
A: Like any other industry there is a difference between the various furniture removalists. Some things for you to consider in a company are: Years of experience, Staff training, Customer Service, Vehicles & Equipment, Insurance Policy and Payment Options.Please think carefully before selecting the group you wish to book with. Sometimes it's worth paying a little more for a better quality service.
Q: How do I make sure I won't be charged any hidden extra's later on?
A: The more information the removalists have the more accurate they can be with the pricing they give you. If you provide a full list of items and inform them of all your access points such as stairs or driveway difficulty then they will be able to give you an accurate price. Always take note if GST is included in the price or not, as well as any depot to depot or travel time costs that may be involved.
Q: What is 'travel time'?
A: Some companies may charge an extra fee for travel between their depot/starting point to get to your house, or the distance back to their depot/starting point at the end of the move.
Q: Can I use my own boxes for packing or is it better to have the removals company pack for me?
A: If you want to use your own boxes and pack yourself you will need to make sure the boxes are new and durable to avoid any damages during transit. Most removals companies will be able to provide you with any of the boxes and tape you need and they may be able to do the packing and unpacking for you as well. Ask your removalist for more details.
Q: Do I need to have insurance?
A: Removals companies have Transit and Public Liability Insurance, but this is their policy, not yours. Moving Select recommends all customers take out their own insurance policy. This is the only way to have complete peace of mind that your belongings are covered.
Q: Who can I contact for assistance or support?
A: You can call the team at Moving Select if you have questions regarding a company on our site, or anything you may need to know before OR after your move. Call 1300 50 60 30 with any queries.